Take the tour
We’ve created a few short videos to explain how easy it is to use MCB Online Banking. Please watch the following short tutorials and if you have any additional questions, simply call Customer Support on +599 (9) 466-1836 and we’ll guide you through it.
How to adjust the speed of a video
If you find the speed of a video to be too fast or too slow, follow the following steps to decrease or increase the playback speed.
- In the area with the playback controls, click the Settings icon. A small menu for Speed and Quality will appear.
- Click the Speed menu item. A new submenu will appear with the playback speed selectors. Choose a value smaller than 1.0 to decrease the speed – make the video play slower – and a value higher than 1.0 to increase speed – make the video play faster.
Getting Started - First Time Login
The very first time you login to the new Online Banking is different from all subsequent times. This video explains the steps you have to go through when accessing for the first time.
Online Banking Manual - Log in & Accounts
This video explains how to login (other than the first time) and gives an overview of the new dashboard page, the main menu items, accounts, transaction history and more.
Online Banking Manual - Payments & Transfers
This video explains the various payments and transfer types available in Online Banking. Additionally it explains how to set pre-authorized limits and how to work with cyber receipts.
The video above will explain all. If you’d like to jump directly to a specific payment, please use the following links:
- Own Accounts Transfer
- Transfer to an MCB Account
- Local Transfers
- International Payments
- Bill Payments
- Pre-Authorized Limits Feature
- Cyber Receipt
Online Banking Manual - Password Reset
One of the functions within the Self-Service Portal is to perform a password reset. This video shows the steps you need to do to reset your password in case you have forgotten or lost your password.